Refund policy

What is the right of withdrawal and when can it be exercised?

1. V When making a purchase in the online store, you can exercise the right of withdrawal and unilaterally withdraw from the contract within 14 calendar days from the date of receipt of the product.

2. You have the right to test the product during the exercise of the right of withdrawal to make sure that it meets your needs and wishes. Remember! During the period of exercising the right of withdrawal, you have the right to use the product to the extent necessary for the visual inspection of the product (to the extent that it could be done before purchasing the product in a regular store).

3. By exercising the right of withdrawal, you are responsible for using the product in excess of the purpose for which the product was inspected, for using the product during the period of exercising the right of withdrawal that is incompatible with the principle of good faith, and for reducing the value, quality and safety of the product. The goods returned to the seller must be of the same quality as when they were received. the product must not be used, all production markings and packaging must be preserved.

4. You must return the item to the seller within 14 days of sending the withdrawal form.

5. If you exercise the right of withdrawal and it is not related to the non-compliance of the product or service with the terms of the contract, then you are responsible for covering the costs of returning the product.

6. If you exercise the right of withdrawal, the online store is obliged to refund all contributions made by you (excluding delivery costs) as soon as possible, but not later than within 14 calendar days from the date you sent the written withdrawal. Refunds only to the bank account listed on the withdrawal form.

Opt-out Form (EN) & nbsp;

Withdrawal form (ENG) & nbsp;

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In what cases can you not exercise your right of withdrawal when concluding a distance contract?

When you receive the item, please make sure it matches the order - model, size, color and other important parameters. If the method of receiving the goods has been chosen for you by courier, in order to avoid misunderstandings, noticing visible damage to the packaging, please ask the courier to record them in the delivery note of the goods. This will help determine if the product is damaged during delivery! If the product has damaged packaging or it looks suspicious, you have the right not to accept the product at the time of delivery. Remember, when returning an item, you must ensure that it is packaged in such a way that it cannot be damaged during transport. & Nbsp;

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You may not exercise your right of withdrawal when concluding a distance contract:

  • if the product is made according to your instructions or the product is clearly personalized (For example, the fabric is cut from a whole roll or its residue according to the customer individual needs);